Payment

There are two different kinds of payment in Faxi. They’re easier to follow kept apart.

	What it pays for	Who pays	How
Family Plan	Use of the service (monthly or yearly)	The family member who signs up	Credit card (annual plan can be paid by bank transfer)
Shopping	Goods and shipping, per order	You, or your parent	Family card within a budget, bank transfer, or convenience store

The Family Plan fee

¥2,980 per month, or ¥29,800 per year, tax included. Paid by the family member who signs up, by credit card.

If your parent would rather pay themselves, the annual plan (¥29,800/year) can be paid by bank transfer. No credit card is needed, and it’s one transfer a year.

→ More in Billing and changing plans

Cancelling and refunds

You can cancel any time up to the day before renewal. There is no cancellation fee or penalty.
After cancelling, the service runs until the end of the paid period.
Because this is a service rather than goods, fees already paid are not refunded, and there is no pro-rata refund for cancelling mid-period.
After cancelling, sending and receiving email by fax remains free.

Paying for shopping

You always see the amount before paying

Part way through ordering, an order confirmation fax arrives. It shows:

each item, its quantity and unit price, tax included
the shipping charge, and which delivery group it belongs to
the total payable
how to pay, and the deadline
the order’s reference number

No order becomes final before that sheet has been seen. The order exists once the amount has been read and paid.

Ways to pay

A family card, within a budget A family member can register a card and set a monthly budget, and shopping can be paid from it. Your parent never sees or handles card details and is never asked for them.

Bank transfer For a parent paying for themselves. The transfer details are printed on the order confirmation fax. Transfer fees are paid by the sender.

Convenience store A payment number is printed on the order confirmation fax. Your parent takes that sheet to any nearby convenience store and pays in cash. No internet, no smartphone, no email. For someone who doesn’t use a computer, this is the most natural way to pay.

Payment comes first

Goods are sold on a prepayment basis. The order is always: see the amount, pay, then dispatch. Nothing is dispatched until payment has been confirmed.

If an order isn’t paid

Nothing is chased and nothing is charged.

A reminder is faxed after 24 hours, and again after 48 hours.
At 96 hours the order is cancelled automatically.
There is no charge of any kind for a cancelled order.

If your parent changes their mind after circling something, doing nothing is a valid way to cancel.

Shipping charges

¥759 (tax included) per delivery group.
An order can split into more than one delivery group depending on where items are stocked and what can travel together. Each group carries its own charge.
Okinawa and remote islands: an additional ¥1,650 or ¥3,300 per delivery group, depending on the item category.
Oversized or special-delivery items are quoted separately. Nothing is charged until that quote has been agreed.

The full shipping total is always on the confirmation fax, before payment.

Cancelling and refunds

Before dispatch — cancel for any reason. If it has already been paid, it is refunded in full.

After delivery — goods that arrive damaged, faulty, or not as ordered are exchanged or refunded, if we’re contacted within 7 days of arrival. Return shipping is paid by Faxi.

Returns for a change of mind, wrong size, or an ordering mistake aren’t accepted, and neither are items that have been used or opened. Categories that can’t be returned for hygiene reasons are marked on the options fax before your parent chooses them.

Always get in touch before sending anything back. Returns sent without contacting us first can’t be accepted.

How payments are kept safe

Payments are processed by Stripe, the payment provider used by a large share of online retailers. Card details are handled by Stripe directly and are never stored on Faxi’s servers.

Faxi will never ask for a card number by fax or over the phone. If your parent is ever asked for card details on a fax that appears to come from Faxi, it did not come from us — please get in touch using the details below.

Bank transfer and convenience store payment need no card details at all.

Full terms

Prices, shipping charges, payment timing, delivery timing and the returns policy are published in full in the Specified Commercial Transactions Act disclosure.

For questions about orders, payment or returns:

Phone 050-3150-0327 (weekdays 9:00–18:00)
Fax 050-3154-8232 (accepted 24 hours, answered by return fax)
Email support@msg.faxi.jp