Shopping

In one sentence

Your parent can shop without a computer — fax what they want, options come back, they circle the ones they want, and it’s delivered to their door.

The problem it solves

For a parent who can’t use shopping websites but needs household items, medicine, or gifts, this lets them buy on their own without asking anyone.

How it works, end to end

Your parent faxes what they want — vague (“warm socks”) or specific (“men’s wool socks, size L, grey”).
An options fax comes back — real products as a lettered list, each with a tax-included price.
They circle what they want and fax the page back. They can circle more than one. Nothing is ordered yet, and no money has been requested.
An order confirmation comes back — every item, quantity, unit price, shipping, and the total payable including tax. This is the sheet that says what the order costs.
The order is paid — from the card you registered, or by your parent if they pay for themselves. See Ways to pay.
The order is placed and dispatched. Nothing is dispatched before payment is confirmed.
A dispatch notice is faxed when the goods ship.

The order is not final until step 5. If nothing is paid, nothing happens and nothing is charged.

Reading the order confirmation

The confirmation fax is the sheet that matters, and it is the one your parent should keep until the goods arrive. It shows:

each item, its quantity and unit price, tax included
the shipping charge, and which delivery group it belongs to
the total payable
how to pay, and the deadline
the reference number for the order

If your parent phones you about an order, this is the sheet to ask them to read from.

Ways to pay

A family card, within a budget. A family member can register a card and set a monthly budget, and shopping can be paid from it. Your parent never sees or handles card details, and is never asked for them.

Your parent pays for themselves. For a parent who prefers to keep their own spending separate. The confirmation fax carries the payment details, and they pay by bank transfer or at a convenience store.

Card details are never requested by fax or by phone, and Faxi never stores them. See Where the money goes.

If an order isn’t paid

Nothing is chased and nothing is charged.

A reminder is faxed after 24 hours, and again after 48 hours.
At 96 hours the order is cancelled automatically.
There is no charge of any kind for a cancelled order, and your parent is never invoiced for it.

An unpaid order is simply an order that never happened. If your parent changes their mind after circling something, doing nothing is a valid way to cancel.

Shipping charges

¥759 (tax included) per delivery group.
An order can split into more than one delivery group depending on where items are stocked and what can travel together. Each group carries its own shipping charge. The total is always shown on the confirmation fax before payment.
Okinawa and remote islands: an additional ¥1,650 or ¥3,300 per delivery group, depending on the item category. Shown on the confirmation fax.
Oversized or special-delivery items are quoted separately. Nothing is charged until your parent has agreed to that quote.

Cancelling and returns

Before dispatch — the order can be cancelled for any reason. If it has already been paid, it is refunded in full.

After delivery — goods that arrive damaged, faulty, or not as ordered are exchanged or refunded, if we’re contacted within 7 days of arrival. Return shipping is paid by Faxi.

Returns for a change of mind, wrong size, or an ordering mistake aren’t accepted, and neither are items that have been used or opened. Some categories can’t be returned at all for hygiene reasons — those are marked on the options fax before your parent chooses them.

Always get in touch before sending anything back.

Family oversight (budget)

You can set a monthly budget. Anything over it comes to you by email to approve or deny first, so you can hand shopping to your parent with peace of mind.

Where the money goes

Payments are processed by Stripe, the same payment provider used by a large share of online retailers. Card details are handled by Stripe directly and are never stored on Faxi’s servers.

Faxi will never ask for a card number by fax or over the phone. If your parent is ever asked for card details on a fax that appears to be from Faxi, it did not come from us — please get in touch.

Timing / good to know

The options fax usually arrives in about 5–15 minutes.
Delivery time varies by item. The estimate is on the options fax, before your parent chooses.
Coming soon: shopping becomes available once the Family Plan launches.

How you can help

At launch, set up the payment card and a monthly budget first.
Start with everyday items they already buy, so the first order feels familiar.
Tell them to keep the order confirmation fax until the parcel arrives. It has the reference number and is the fastest way to answer any question about the order.

Full terms

Prices, shipping charges, payment timing, delivery timing and the returns policy are published in full at faxi.jp/commercial-policy.