Help & troubleshooting

No reply fax arrived

1. First, check your fax machine shows the fax sent successfully (it displays a confirmation).
2. If it sent but nothing arrives after 15 minutes, send the same fax again.
3. If it still doesn’t come, write “RESEND REQUEST” with your original fax details and send it.

The reply is hard to read or faded

Write “REQUEST CLEARER RESPONSE” with the reference number (Ref) and send it. We’ll resend it in a larger, clearer format.

The information is wrong

Send the reference number (Ref) and what was incorrect.

Regarding Ref 12345, the email address should be miki@example.com

We’ll correct it and resend.

Handwriting isn’t being read correctly

• Write neatly and a bit larger
• If anything is unclear, Faxi sends a fax to confirm — just answer and send it back
• For things that must be exact, like email addresses, use the “contact registration form” (with grid boxes)

Still stuck

Write “Help” on paper and send it to 050-3154-8232. We’ll answer by fax.

→ For more, see the FAQ.