FAQ
Getting started
Section titled “Getting started”How do we start? Your parent just faxes 050-3154-8232. No account creation, forms, or verification. A welcome fax comes back with a new email address and a usage guide.
What kind of fax machine is needed? Any standard fax machine that can send and receive works. No special equipment or modifications.
Is setup difficult? There’s nothing to configure on the fax machine. Sign up for the Family Plan at faxi.jp/family (→ Getting started).
Using the service
Section titled “Using the service”Does handwriting work? Yes. We read Japanese and English handwriting. Writing neatly helps. If we cannot read something, we send a fax to check rather than guess.
Which languages are supported? Japanese and English. We reply in the same language you wrote in.
How long until a reply? Usually 2–5 minutes. Complex requests like shopping or appointments can take up to 15 minutes.
Can I put several requests on one fax? Yes. Number them (1, 2, 3…) and each gets its own answer.
How do I follow up on a previous request? Write the reference number (Ref) from the reply fax on your new fax.
Pricing
Section titled “Pricing”How much does it cost? The ¥500 one-time trial includes all available features, a personal email address, and 25 delivered fax pages (email included), for up to 30 days from the first successful delivery. No automatic renewal or trial top-ups. Continue by choosing ¥2,980/month for 100 pages.
What payment methods are there? Family Plan: credit card. A parent’s self-paid Annual Plan: bank transfer. Shopping: card, bank transfer, or konbini.
Can I get a refund? If we make an error, fax us within 7 days of the transaction and we’ll refund the fee.
Privacy & security
Section titled “Privacy & security”Can family read my email or questions? No. Paying the bill gives no access to what your parent sends, asks, or receives (→ Our privacy promises).
Is my information secure? All faxes are encrypted during transmission and processing. We comply with Japanese privacy law and never share data without permission.
How long are fax records kept? 90 days for follow-up and support, then deleted automatically. You can request deletion anytime.
Will I get email from unknown senders? Only after a spam check, and safe ones arrive with a note showing who sent it. Spam is blocked silently (→ Managing contacts).
Still have questions?
Section titled “Still have questions?”We answer by fax too: 050-3154-8232 (USA: 1-302-400-8899)